Terms & Conditions

1. Terms of Use

About these terms

  • These Terms govern your use of this website.

  • By using the site, you agree to these Terms.

  • If you do not agree, please do not use the site.

Using this website

  • The site provides information about our services; it is not advice.

  • We may update, suspend or remove content or features without notice.

  • You may link to our pages in a fair and legal way that does not damage our reputation.

Intellectual property

  • All content on this site is owned by us or our licensors.

  • You may view pages and download a copy for personal reference.

  • You must not copy, resell, adapt or redistribute site content without permission.

Acceptable use

  • Do not attempt unauthorised access, introduce malicious code, scrape the site at scale, or disrupt the service.

  • Do not use the site for unlawful, defamatory or infringing activity.

Enquiries and services

  • Contacting us or submitting an enquiry does not create a contract.

  • If we work together, a proposal or Statement of Work will set out scope, fees and timelines.

  • We supply services business‑to‑business (B2B) only.

Portfolio and credit

  • Unless you ask us not to in writing, we may show finished work, your logo and a short case study in our portfolio, website and social channels.

Third‑party links and tools

  • The site may link to external websites or embed third‑party services.

  • We are not responsible for their content, availability or compliance.

Limitation of liability

  • We try to keep the site accurate and available but give no guarantees.

  • To the extent allowed by law, we exclude implied warranties and are not liable for indirect or consequential loss, or loss of profit, data, goodwill or business.

Changes to these Terms

  • We may update these Terms from time to time.

  • The latest version will always be posted on this page with the effective date.

Governing law

  • These Terms are governed by the laws of England and Wales.

  • Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

2. Privacy Policy

What we do

  • We design visual identities and build small business websites.

  • We market and sell those services, manage enquiries and projects, and maintain our accounts and records.

Personal data we collect

  • Enquiry data: name, business name, email, phone (optional), project details you share.

  • Client and project data: billing contact, address, assets you supply (logos, copy, images), feedback and approvals.

  • Account and payment data: invoices, payment confirmations and entries on bank statements.

  • Communications: emails, call notes and messages.

  • Website usage data: pages viewed and basic technical data collected via cookies or similar technologies (see Cookies Policy).

How we use your data and legal bases

  • To respond to enquiries: answering messages and preparing quotes — legitimate interests or steps to enter a contract when you request a proposal.

  • To deliver projects: design, build, support and coordination with platforms — contract.

  • To invoice and keep records: issuing invoices and meeting tax/accounting duties — legal obligation.

  • To show our work: portfolio, case studies, logos and testimonials — legitimate interests; you can object at any time.

  • To measure and improve the website: statistical/analytics data used to improve content and performance — see Cookies Policy for consent settings.

  • To send B2B updates: occasional service updates to business contacts — legitimate interests; you can opt out at any time.

Sharing your data (processors)

  • Email and files: Google Workspace.

  • Project management: Notion.

  • Website analytics and consent tool: Google Analytics 4 and CookieYes.

  • Hosting/CMS for client builds: Squarespace and, where relevant, Shopify.

  • We only share what is necessary and we require suppliers to keep data secure and confidential.

International transfers

  • Some suppliers may store data outside the UK.

  • Where that happens, we rely on adequacy regulations or standard contractual clauses (with the UK addendum) and additional safeguards where appropriate.

Retention

  • Enquiries that do not proceed: kept for up to 24 months from last contact.

  • Client and project records: kept for 7 years from the final invoice.

  • Portfolio assets: kept until you object or the work is no longer representative.

  • Analytics data: see Cookies Policy for retention settings.

Your rights

  • You can ask us to: access your data; correct it; erase it; restrict or object to our use; and provide a copy in a portable format.

  • Where we rely on consent, you can withdraw it at any time.

  • To exercise your rights, email hi@fourteendesign.co.uk.

Security

  • We take appropriate technical and organisational measures to protect personal data.

  • No method of transmission or storage is completely secure; please take care when sending information online.

Marketing choices

  • You can opt out of our B2B emails at any time by replying “unsubscribe”.

Cookies

  • See our Cookies Policy for details of cookies and how to manage your preferences.

Complaints

  • Please contact us first so we can help.

  • You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this notice

  • We may update this Privacy Policy to reflect changes in our activities or the law.

  • We will post the new version with a new effective date when that happens.


3. Cookies Policy

About cookies

  • Cookies are small text files placed on your device when you visit a website.

  • We also use similar technologies (such as local storage) for the same purposes.

How we use cookies

  • We use cookies to make the site work, remember choices, and understand how people use our pages so we can improve them.

Types of cookies we use

  • Strictly necessary: required for security, load‑balancing, and to remember your cookie preferences. These run without consent.

  • Analytics (statistics): help us understand which pages are visited and how the site performs so we can improve it.

Our approach to consent

  • United Kingdom visitors: we may run analytics configured for statistical improvement without prior consent. You can opt out at any time using the Cookie settings link.

  • EEA visitors: we request consent before setting non‑essential cookies, including analytics.

Tools we use

  • Google Analytics 4 for statistical reporting.

    • IPs truncated where available.

    • Ads features are disabled.

    • Data retention is set to 14 months.

  • CookieYes to display the banner, record your preferences and provide a Cookie settings control.

Managing your preferences

  • Use the Cookie settings link in the footer to change your choices at any time.

  • You can also block or delete cookies in your browser settings; some features may not work without essential cookies.

Changes to this policy

  • We may update this Cookies Policy to reflect changes in our tools or the law.

  • We will post the new version with a new effective date when that happens.

Contact

4. Fees and Payments

A 50% deposit is required before the start of any project, with the remaining 50% due upon completion and final delivery.

  • Payments can be made via bank transfer, credit card, or other approved methods.

  • Late payments may result in project delays and could incur a late fee of 2% per month.

5. Revisions

We provide up to three rounds of revisions during the design process. Any additional revisions outside the scope of the project may be billed at our hourly rate, which will be communicated to you in advance.

6. Client Responsibilities

To ensure smooth project progression, you agree to:

  • Provide all necessary content, assets, and information in a timely manner.

  • Respond to communication within a reasonable time to avoid delays.

  • Review and approve deliverables within the project timeline.

7. Intellectual Property

Upon full payment, all final deliverables will be transferred to you, and you will own the rights to the design.

  • We reserve the right to showcase the project in our portfolio, marketing materials, and on our website unless otherwise agreed in writing.

8. Cancellations and Refunds

If you decide to cancel the project after the start, you will be billed for any work completed up to that point.

  • Deposits are non-refundable once the project has commenced.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. This includes, but is not limited to, business plans, designs, and financial information.